Shipping policy

1. Processing Time

We try to dispatched all orders as soon as possible. Orders are not shipped or delivered on weekends or Swedish public holidays. If we are experiencing a high volume of orders during exclusive product drops or sales, shipments may be delayed.

2. Shipping Rates & Delivery Estimates

We offer fast, tracked shipping across Sweden and the European Union. Exact shipping costs are calculated at checkout based on your location and order value.

  • Sweden: 1–3 business days

  • European Union (EU): 4–7 business days

3. Order Tracking

Once your order has been dispatched, you will receive an automatic shipping confirmation email containing your tracking number(s). 

4. Customs, Duties, and Taxes

  • Sweden & EU Customers: Since we ship directly from Sweden, all orders delivered within the European Union are free from customs duties, import fees, and border taxes. The price you see at checkout is the final price.

5. Damaged or Lost Shipments

  1. Do not accept the delivery without noting the damage with the courier, or take clear photos of the unopened, damaged box immediately.

  2. Inspect the knife carefully. When handling a package that has been crushed or damaged, please open it with extreme caution as the blade or protective guard may have shifted inside.

  3. Contact our support team at contact@stillbergs.com within 48 hours of delivery with your order number and photos of the packaging.